The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • All content appearing on this Web site is the property of ©With Heart By Hand/ Jean Rill-Alberto  834 Long Hill Rd. Middletown, CT 06457 Copyright © 2002-2008. All rights reserved. As a user, you are not authorized to copy, print, or distribute documents from this Web site without prior permission. All reproduction and copyright privileges remain solely with the artist.


  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. © WHBH and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if © WHBH believes that customer conduct violates applicable law or is harmful to the interests of © WHBH and its subsidiaries.


  • Privacy Policy
  • © WHBH use of personal information that you may submit to © WHBH through this Web site is governed by the © WHBH Privacy Policy. We have taken every precaution to make your transactions secure. All personal information submitted to us is encrypted using Secure Socket Layer (SSL) protection and is safely isolated from unauthorized Internet access.


  • Shipping & Delivery
  • At this time, © WHBH ships merchandise only to locations within the continental United States and not to international locations. Nor does WHBH ship to Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Please allow 5-14 days for processing of orders. Art tiles may take up to 3 weeks.


  • Return Policy
  • If you are not satisfied with your purchase you may return the item(s) within 30 days of receipt in it's original condition for a full refund excluding shipping charges. Shipping charges will be refunded only if the return is due to our error. All returns should include a copy of the invoice. The item can be shipped back via your own preferred method at your own expense. With Heart By Hand cannot be responsible for lost or misdirected returns. Any exchanges will be sent only after receiving the returned products. Actual shipping charges will apply for this exchange.